Help / FAQ
A collection of common questions and clear answers about our textures, licensing, and workflow.
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getting started
For new customers entering the workflow.
What is YLTextures?
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Who is YLTextures for?
What is the difference between a texture and a pattern?
What is an SBSAR material?
How do I know which product type to choose?
Are YLTextures products AI-generated?
Do YLTextures guarantee a specific visual outcome?
What is a custom material order?
How is custom material pricing determined?
What are the standard lead times for custom materials?
Can I request a custom material that matches a specific product or manufacturer?
downloads & access
Everything related to receiving, accessing, and managing files.
What happens after I complete a purchase?
Do I need to create an account to access my files?
How long do I have access to my download links?
Can I re-download my files later if I lose them?
I entered the wrong email address at checkout. How do I access my files?
I didn't receive my download email. What should I do?
Are my files stored in a cloud account I can access anytime?
Can I download my files on multiple devices?
What happens if YLTextures stops hosting the download links?
licensing & usage
Clear, structured guidance on usage rights
What license do I receive when purchasing a product through the shop?
Can I use YLTextures materials for commercial client projects?
Can I share the source files with my client or colleagues?
What is the difference between a Personal License and a Studio License?
Can I use my Personal License across multiple devices?
If I hire a freelance visualizer for a project, can they use my materials?
Can I resell renders or images created with YLTextures materials?
Are there restrictions on how many projects I can use the materials in?
Does my license expire, or do I need to renew it annually?
technical questions
Everything related to specs, maps, and compatibility.
What PBR maps are included in a typical texture set?
How do I know what scale the textures are created at?
Are all textures seamlessly tileable?
What resolution are the textures provided in?
When should I use 8K textures versus 4K?
How does displacement or height mapping work with these textures?
Should I use Color (Diffuse) maps in sRGB or Linear color space?
Are Normal maps in OpenGL or DirectX format?
Do I need Substance Player or Designer to use SBSAR files?
What should I do if a texture doesn't behave as expected in my software?
payment & billing
Practical and transparent information.
What payment methods do you accept?
Do I receive an invoice after purchase?
How is VAT handled at checkout?
I'm an EU business with a VAT number. Will reverse charge apply?
Can I get a Peppol or e-invoice?
What is your refund policy?
Can I purchase on behalf of my company?
Can I get a proforma invoice before paying?
What if I need to pay via bank transfer instead of card?
Do you accept payments via Stripe?
product updates
For returning customers and long-term usage.
Do YLTextures products receive updates or improvements after purchase?
How are product updates delivered to existing customers?
Are updates free for existing license holders?
Are older products maintained, or do they get discontinued?
What happens if a product I purchased is replaced by a newer version?
about the craft
Editorial-style questions that support brand identity.
Why does YLTextures exist?
What does "design-driven materials" mean in practice?
Why does architectural thinking matter for digital materials?
How does light influence the way materials are built?
Are these materials made using AI generation?
What does "curated library" mean?
contact
A personal and open invitation for additional help.
How do I contact YLTextures support?
What information should I include when reporting a technical issue?
How long does it take to receive a response to a licensing inquiry?
Can I ask a licensing question before purchasing?
When should I use the FAQ instead of contacting support?